- Introduction
At Gardenright Retail Limited, we are committed to providing you with a smooth and hassle-free shopping experience and offer free delivery on all orders. This Delivery Policy outlines the terms and conditions of our delivery service for customers within the United Kingdom. We aim to deliver your product within 7 – 10 working days, unless otherwise stated. In certain circumstances, such as custom orders or where the supplier does not currently hold stock, this could be longer. To ensure your ultimate satisfaction, we will contact you should the delivery timescales fall outside of those expected.
- Kerbside Delivery Service
2.1. Definition: Kerbside delivery refers to the delivery of heavy items on pallets to the nearest accessible point to your delivery address, which is typically the kerbside or driveway.
2.2. Delivery Area: Our delivery service is available throughout the United Kingdom. Some remote or hard-to-reach areas may have limited delivery options, and additional charges may apply. Please contact our customer support team for more information.
2.3. Delivery Timeframes: We make every effort to provide accurate estimated delivery times. However, delivery times may vary depending on product availability, your location, and other factors. Estimated delivery times will be communicated to you during the ordering process.
2.4. Delivery Appointment: Our delivery partner will contact you in advance to schedule a suitable delivery date. It is essential to be available to accept the delivery on the agreed-upon date to avoid any delays or additional charges.
- Customer Responsibilities
3.1. Clear Pathway: Customers are responsible for ensuring that there is a clear and safe pathway to the delivery location, free from obstacles and hazards. This includes ensuring that driveways and pathways are clear of snow, ice, and other obstructions.
3.2. Accessibility: Customers must inform us of any potential access issues, such as narrow driveways, low bridges, or gates that may restrict access for delivery vehicles. Failure to do so may result in additional charges or delivery delays.
3.3. Acceptance: Upon delivery, customers or their designated representatives must inspect the items for damage or missing parts. Any issues should be noted on the delivery documentation provided by the driver.
- Liability and Disclaimers
4.1. Liability: Gardenright Retail Limited shall not be held liable for any damage to property or injury to individuals during the delivery process.
4.2. Product Inspection: It is the responsibility of the customer to inspect the delivered items for any damage or discrepancies at the time of delivery. Please refer to our Returns Policy for information on reporting and resolving such issues.